FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Shopping360
www.shopping360store.com
Last Updated: 07/04/2026

1. General Questions

Q1. What is Shopping360?

Shopping360 is a Print-on-Demand design and order facilitation service provider that offers:

Product designing services

Order coordination between suppliers and buyers

Bulk order facilitation for USA offline retailers

We are NOT a manufacturer or shipping company.

Q2. Do you manufacture or ship products?

No.
All products are manufactured, printed, and shipped by third-party suppliers:

Printify

Printdoors

Lulu

Shopping360 only provides design and order coordination services.

Q3. Who is your service for?

Our services are strictly for:

Independent Sales Representatives (ISR)

USA Offline Retailers (Business buyers)

Bulk order facilitators

This is a B2B-focused business model.

2. Order Process Questions

Q4. How does the ordering process work?

The process has 4 stages:

ISR collects order details from USA retailer

Order is submitted to Shopping360

Payment is completed (2-step system)

Supplier manufactures and ships product

Q5. Why are there two payments?

Because our system is divided into two services:

Payment 1: Shopping360 (Designing + facilitation service)

Payment 2: Supplier (Production + shipping cost)

This ensures transparency and direct supplier processing.

Q6. When is my order confirmed?

An order is confirmed only when:

Both payments are completed

Supplier payment is verified

Order is accepted into production

3. Payment Questions

Q7. What payment methods do you accept?

Shopping360 Payment → Airwallex ACH Transfer ONLY

Supplier Payment → PayPal ONLY

No other payment methods are accepted.

Q8. Is supplier payment made to Shopping360?

No.
Supplier payments are made directly to the supplier via PayPal.

Shopping360 does not collect or hold supplier funds.

Q9. Are payments refundable?

Shopping360 service fees → Non-refundable

Supplier payments → Subject to supplier policy

4. Shipping & Delivery Questions

Q10. Who handles shipping and delivery?

Shipping is handled entirely by suppliers:

Printify

Printdoors

Lulu

They are responsible for production, packaging, and delivery.

Q11. Do you guarantee delivery time?

No.
Delivery times depend on:

Supplier workload

Product type

Shipping location

Courier conditions

Timelines are estimates only.

Q12. Can I track my order?

Yes, if tracking is provided by the supplier.
Tracking availability depends on the supplier system.

5. Return & Refund Questions

Q13. Can I cancel my order?

No.
Once:

Payment is completed

Production begins

Orders cannot be cancelled.

Q14. Do you offer refunds?

Shopping360 service fees → Non-refundable

Supplier refunds → Handled by supplier policies only

Q15. What if my product is damaged?

If there is:

Manufacturing defect

Shipping damage

You must report within 5 days of delivery with clear photos.

Resolution depends on supplier approval.

6. Business Model Questions

Q16. Are you a seller or marketplace?

No.
Shopping360 is:

A design service provider

An order facilitation intermediary

We do not sell or own physical products.

Q17. What is an Independent Sales Representative (ISR)?

An ISR is a business partner who:

Collects orders from USA retailers

Coordinates with Shopping360

Facilitates transactions

They are independent operators, not employees.

Q18. Who is responsible for product quality?

Product quality is the responsibility of the supplier:

Printify

Printdoors

Lulu

7. Customer Responsibility

Q19. What is my responsibility as a customer?

Customers must ensure:

Correct order details

Accurate shipping information

Proper product selection

Payment completion

Shopping360 is not responsible for errors caused by incorrect input.

8. Support & Contact

Q20. How can I contact Shopping360?

📧 Email: shopping360official@gmail.com
📱 Phone/WhatsApp: +91 8824449328
🌐 Website: www.shopping360store.com

Final Note

Shopping360 is committed to providing a transparent and structured B2B service experience.
However, final production, shipping, and delivery are handled by independent third-party suppliers.